Pricing and prioritization in a duopoly with self-selecting, heterogeneous, time-sensitive customers under low utilization
Time is often used as a differentiating factor in several service operations contexts by service providers (SPs) who prioritize their customers. We use a three-stage game to investigate the competition between two SPs providing service with relatively low utilization to impatient and patient custome...
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Main Author: | Sainathan, Arvind |
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Other Authors: | Nanyang Business School |
Format: | Article |
Language: | English |
Published: |
2020
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Subjects: | |
Online Access: | https://hdl.handle.net/10356/143878 |
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Institution: | Nanyang Technological University |
Language: | English |
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