Three essays on service operations
My dissertation work focuses on service operations management problems, with the presence of information technologies and strategic customers. Information technology is a game-changer, both as an enabler and a disruptor. It creates new business opportunities, reshapes the interactions of the stak...
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| 格式: | Thesis-Doctor of Philosophy |
| 語言: | English |
| 出版: |
Nanyang Technological University
2021
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| 主題: | |
| 在線閱讀: | https://hdl.handle.net/10356/147401 |
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| 機構: | Nanyang Technological University |
| 語言: | English |