Three essays on service operations
My dissertation work focuses on service operations management problems, with the presence of information technologies and strategic customers. Information technology is a game-changer, both as an enabler and a disruptor. It creates new business opportunities, reshapes the interactions of the stak...
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| Format: | Thesis-Doctor of Philosophy |
| Language: | English |
| Published: |
Nanyang Technological University
2021
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| Online Access: | https://hdl.handle.net/10356/147401 |
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| Institution: | Nanyang Technological University |
| Language: | English |