An application of DINESERV at restaurants in Changi Airport Terminal 3.

• Main Authors: Chan, Rina Hui Bin., Soh, Kenji Kai Jie., Tang, Theresa Xue Fang.
• Other Authors: Leong Choon Chiang
• Format: Final Year Project
• Language: English
• Published: 2009
• Subjects: DRNTU::Business::Management::Quality control
• Online Access: http://hdl.handle.net/10356/15042
• Institution: Nanyang Technological University

Changi Airport Terminal 3 intends to position itself as a shopping destination for non-travelling locals with significant space dedicated to retail and food and beverage outlets. However, retailers have been facing lacklustre business since its inception. To aid in finding out its cause, this study...