Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model

Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model

With the rapid advances in information technology, an increasing number of online reviews are posted daily on the Internet. Such reviews can serve as a promising data source to understand customer satisfaction. To this end, in this paper, we proposed a method for modelling customer satisfaction from...

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Bibliographic Details
Main Authors: Bi, Jian-Wu, Liu, Yang, Fan, Zhi-Ping, Cambria, Erik
Other Authors: School of Computer Science and Engineering
Format: Article
Language:English
Published: 2021
Subjects:
Engineering::Computer science and engineering
Customer Satisfaction
Online Reviews
Online Access:https://hdl.handle.net/10356/151229
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Institution: Nanyang Technological University
Language: English

Internet

https://hdl.handle.net/10356/151229

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