Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model
With the rapid advances in information technology, an increasing number of online reviews are posted daily on the Internet. Such reviews can serve as a promising data source to understand customer satisfaction. To this end, in this paper, we proposed a method for modelling customer satisfaction from...
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Main Authors: | Bi, Jian-Wu, Liu, Yang, Fan, Zhi-Ping, Cambria, Erik |
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Other Authors: | School of Computer Science and Engineering |
Format: | Article |
Language: | English |
Published: |
2021
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Subjects: | |
Online Access: | https://hdl.handle.net/10356/151229 |
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Institution: | Nanyang Technological University |
Language: | English |
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