Sustainable management for fresh food e-commerce logistics services

• Main Authors: Jiang, Yi, Lai, Polin, Chang, Chia-Hsun, Yuen, Kum Fai, Li, Sihang, Wang, Xinchen
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2021
• Subjects: Engineering::Environmental engineering; Fresh Food E-commerce; Last-mile Logistics
• Online Access: https://hdl.handle.net/10356/151898
• Institution: Nanyang Technological University

This article determines the quality factors which improve the satisfaction of logistics services, and the specific evaluation items that customers value. Moreover, this study verifies the moderating effect of consumers on the perceived importance of last-mile logistics services, and its impact on lo...