Digital customer service and customer relationship management in last-mile logistics

• 主要作者: Koh, Rou-An
• 其他作者: -
• 格式: Final Year Project
• 語言: English
• 出版: Nanyang Technological University 2022
• 主題: Business::Management::Logistics; Engineering::Maritime studies
• 在線閱讀: https://hdl.handle.net/10356/163411

Purpose – This paper aims to identify the dimensions of service quality in last-mile logistics and examine their impact on customer satisfaction. Methodology/Approach – The indicators of service quality in last-mile logistics were identified by reviewing the literature. An online survey was then ad...