Digital customer service: overcoming the effects of customer resistance in shipping logistics
Digitalisation, supply chain ecosystem and customer service have become increasingly popular buzzwords in today’s globalised world and increasingly integrated supply chains. Within the shipping logistics industry, attempts to introduce and integrate various transformational digital technologie...
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| Format: | Final Year Project |
| Language: | English |
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Nanyang Technological University
2022
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| Online Access: | https://hdl.handle.net/10356/163415 |
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| Institution: | Nanyang Technological University |
| Language: | English |