Digital customer service and customer relationship management in last-mile logistics

• المؤلف الرئيسي: Koh, Rou-An
• مؤلفون آخرون: -
• التنسيق: Final Year Project
• اللغة: English
• منشور في: Nanyang Technological University 2022
• الموضوعات: Business::Management::Logistics; Engineering::Maritime studies
• الوصول للمادة أونلاين: https://hdl.handle.net/10356/163411

Purpose – This paper aims to identify the dimensions of service quality in last-mile logistics and examine their impact on customer satisfaction. Methodology/Approach – The indicators of service quality in last-mile logistics were identified by reviewing the literature. An online survey was then ad...