Digital customer service: overcoming the effects of customer resistance in shipping logistics

• المؤلف الرئيسي: Yeo, Ezra En Zhu
• مؤلفون آخرون: -
• التنسيق: Final Year Project
• اللغة: English
• منشور في: Nanyang Technological University 2022
• الموضوعات: Engineering::Maritime studies::Maritime management and business
• الوصول للمادة أونلاين: https://hdl.handle.net/10356/163415
• المؤسسة: Nanyang Technological University

Digitalisation, supply chain ecosystem and customer service have become increasingly popular buzzwords in today’s globalised world and increasingly integrated supply chains. Within the shipping logistics industry, attempts to introduce and integrate various transformational digital technologie...