Designing, developing, evaluating, and implementing a smartphone-delivered, rule-based conversational agent (DISCOVER): development of a conceptual framework

• Main Authors: Dhinagaran, Dhakshenya Ardhithy, Martinengo, Laura, Ho, Ringo Moon-Ho, Joty, Shafiq, Kowatsch, Tobias, Atun, Rifat, Car, Lorainne Tudor
• Other Authors: Lee Kong Chian School of Medicine (LKCMedicine)
• Format: Article
• Language: English
• Published: 2023
• Subjects: Science::Medicine; Engineering::Computer science and engineering; Conversational Agent; Chatbot
• Online Access: https://hdl.handle.net/10356/164785
• Institution: Nanyang Technological University

Background: Conversational agents (CAs), also known as chatbots, are computer programs that simulate human conversations by using predetermined rule-based responses or artificial intelligence algorithms. They are increasingly used in health care, particularly via smartphones. There is, at present, n...