Leveraging synergy to drive digital transformation: a systems-theoretic perspective

Given the strategic importance of digital transformation, IS research pays meticulous attention to identifying its key drivers, including awareness, motivation, and capability. Nevertheless, the interaction and synergy among these drivers remain conceptually and empirically understudied. Our study t...

Full description

Saved in:
Bibliographic Details
Main Authors: Nguyen, Dinh Khoi, Broekhuizen, Thijs, Dong, John Qi, Verhoef, Peter C.
Other Authors: Nanyang Business School
Format: Article
Language:English
Published: 2023
Subjects:
Online Access:https://hdl.handle.net/10356/170963
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Nanyang Technological University
Language: English
id sg-ntu-dr.10356-170963
record_format dspace
spelling sg-ntu-dr.10356-1709632023-10-12T15:35:31Z Leveraging synergy to drive digital transformation: a systems-theoretic perspective Nguyen, Dinh Khoi Broekhuizen, Thijs Dong, John Qi Verhoef, Peter C. Nanyang Business School Business::General Digital Proactiveness Change Commitment Given the strategic importance of digital transformation, IS research pays meticulous attention to identifying its key drivers, including awareness, motivation, and capability. Nevertheless, the interaction and synergy among these drivers remain conceptually and empirically understudied. Our study tries to address this research gap. We first consider digital proactiveness as awareness, change commitment as motivation, and organizational flexibility as the capability driver of digital transformation. Drawing on systems theory, this study proposes the synergy of these three key drivers in steering digital transformation. Recent data from 206 Dutch firms support the existence of synergy, showing that digital proactiveness, change commitment, and organizational flexibility contribute jointly to digital transformation. Our analysis reveals that the effect of organizational flexibility on digital transformation is highest when digital proactiveness and change commitment are both at a high level. This study extends our understanding of the complementary and synergistic digital transformation drivers and broadens research in this tradition by considering the synergy of awareness, motivational, and capability drivers in driving digital transformation. Submitted/Accepted version 2023-10-09T07:19:02Z 2023-10-09T07:19:02Z 2023 Journal Article Nguyen, D. K., Broekhuizen, T., Dong, J. Q. & Verhoef, P. C. (2023). Leveraging synergy to drive digital transformation: a systems-theoretic perspective. Information & Management, 60(7), 103836-. https://dx.doi.org/10.1016/j.im.2023.103836 0378-7206 https://hdl.handle.net/10356/170963 10.1016/j.im.2023.103836 2-s2.0-85166940588 7 60 103836 en Information & Management © 2023 Elsevier B.V. All rights reserved. This article may be downloaded for personal use only. Any other use requires prior permission of the copyright holder. The Version of Record is available online at http://doi.org/10.1016/j.im.2023.103836. application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
language English
topic Business::General
Digital Proactiveness
Change Commitment
spellingShingle Business::General
Digital Proactiveness
Change Commitment
Nguyen, Dinh Khoi
Broekhuizen, Thijs
Dong, John Qi
Verhoef, Peter C.
Leveraging synergy to drive digital transformation: a systems-theoretic perspective
description Given the strategic importance of digital transformation, IS research pays meticulous attention to identifying its key drivers, including awareness, motivation, and capability. Nevertheless, the interaction and synergy among these drivers remain conceptually and empirically understudied. Our study tries to address this research gap. We first consider digital proactiveness as awareness, change commitment as motivation, and organizational flexibility as the capability driver of digital transformation. Drawing on systems theory, this study proposes the synergy of these three key drivers in steering digital transformation. Recent data from 206 Dutch firms support the existence of synergy, showing that digital proactiveness, change commitment, and organizational flexibility contribute jointly to digital transformation. Our analysis reveals that the effect of organizational flexibility on digital transformation is highest when digital proactiveness and change commitment are both at a high level. This study extends our understanding of the complementary and synergistic digital transformation drivers and broadens research in this tradition by considering the synergy of awareness, motivational, and capability drivers in driving digital transformation.
author2 Nanyang Business School
author_facet Nanyang Business School
Nguyen, Dinh Khoi
Broekhuizen, Thijs
Dong, John Qi
Verhoef, Peter C.
format Article
author Nguyen, Dinh Khoi
Broekhuizen, Thijs
Dong, John Qi
Verhoef, Peter C.
author_sort Nguyen, Dinh Khoi
title Leveraging synergy to drive digital transformation: a systems-theoretic perspective
title_short Leveraging synergy to drive digital transformation: a systems-theoretic perspective
title_full Leveraging synergy to drive digital transformation: a systems-theoretic perspective
title_fullStr Leveraging synergy to drive digital transformation: a systems-theoretic perspective
title_full_unstemmed Leveraging synergy to drive digital transformation: a systems-theoretic perspective
title_sort leveraging synergy to drive digital transformation: a systems-theoretic perspective
publishDate 2023
url https://hdl.handle.net/10356/170963
_version_ 1781793699739467776