Sustainable crowdsourced delivery: a study of technological, health, value, and trust antecedents of consumer loyalty

• Main Authors: Yuen, Kum Fai, Koh, Le Yi, Wong, Ying Qi, Wang, Xueqin
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2024
• Subjects: Engineering; Crowdsourced delivery; COVID-19 pandemic
• Online Access: https://hdl.handle.net/10356/174551
• Institution: Nanyang Technological University

Crowdsourced delivery has various advantages over conventional delivery methods, including a decrease in emissions and road congestion. These benefits grow as consumer loyalty is established due to network externalities. This study seeks to identify the factors influencing customer loyalty to crowds...