Critical Factors of total quality management that drive customer satisfaction of manufacturing projects

• Main Author: Yao, Jiyi
• Other Authors: Moon Seung Ki
• Format: Thesis-Master by Coursework
• Language: English
• Published: Nanyang Technological University 2024
• Subjects: Engineering; Total quality management; Manufacturing industry; Product quality; Customer satisfaction
• Online Access: https://hdl.handle.net/10356/174696
• Institution: Nanyang Technological University

This research investigates how quality management should be implemented in the manufacturing industry to improve the qualities of a product or a project. The topic explores the critical factors that are in total quality management that will in term increase customer’s trust and satisfaction with...