An investigation of consumer switching intention on the use of automated courier station from a signaling perspective

• Main Authors: Li, Zhaotong, Wu, Min, Teo, Chee-Chong, Yuen, Kum Fai
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2024
• Subjects: Engineering; Signaling theory; Last-mile delivery
• Online Access: https://hdl.handle.net/10356/175844
• Institution: Nanyang Technological University

The escalating demands for last-mile delivery services have reached unsustainable levels with the fast expansion of e-commerce. Encouraging users’ switching intention to use greener delivery options such as automated courier stations (ACS) (i.e., unstaffed delivery facilities with recycling points)...