Establishing trust and managing risks in IT outsourcing : best practices for communication between client and vendor.

Summary: An assessment of large, multinational outsourcing projects show that many risks associated with software development outsourcing occur due to communication failures between the client and vendor. This study indicates that gaps in the information flow cause ‘information risks’, a type of ris...

Full description

Saved in:

Bibliographic Details
Main Author:	Apoorva SR.
Other Authors:	Sharma, Ravishankar
Format:	Theses and Dissertations
Published:	2008
Subjects:	DRNTU::Business::Management::Division of labor and specialization
Online Access:	http://hdl.handle.net/10356/1898
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-1898
record_format	dspace
spelling	sg-ntu-dr.10356-18982019-12-10T11:04:04Z Establishing trust and managing risks in IT outsourcing : best practices for communication between client and vendor. Apoorva SR. Sharma, Ravishankar Wee Kim Wee School of Communication and Information DRNTU::Business::Management::Division of labor and specialization Summary: An assessment of large, multinational outsourcing projects show that many risks associated with software development outsourcing occur due to communication failures between the client and vendor. This study indicates that gaps in the information flow cause ‘information risks’, a type of risk that directly influences outsourcing relationships. Risks and trust associated with communication mediums are discussed, so as to evaluate the contribution of the communication process towards IT outsourcing success. Key Words: IT Outsourcing Relationship, Software Development Outsourcing, Global Software Development, IT Outsourcing Behavior, Trust, Information Risk, Technical Communication, Communication Modes, Communication and Culture, Outsourcing, Research Work. Master of Science (Information Studies) 2008-09-10T08:37:12Z 2008-09-10T08:37:12Z 2006 2006 Thesis http://hdl.handle.net/10356/1898 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
country	Singapore
collection	DR-NTU
topic	DRNTU::Business::Management::Division of labor and specialization
spellingShingle	DRNTU::Business::Management::Division of labor and specialization Apoorva SR. Establishing trust and managing risks in IT outsourcing : best practices for communication between client and vendor.
description	Summary: An assessment of large, multinational outsourcing projects show that many risks associated with software development outsourcing occur due to communication failures between the client and vendor. This study indicates that gaps in the information flow cause ‘information risks’, a type of risk that directly influences outsourcing relationships. Risks and trust associated with communication mediums are discussed, so as to evaluate the contribution of the communication process towards IT outsourcing success. Key Words: IT Outsourcing Relationship, Software Development Outsourcing, Global Software Development, IT Outsourcing Behavior, Trust, Information Risk, Technical Communication, Communication Modes, Communication and Culture, Outsourcing, Research Work.
author2	Sharma, Ravishankar
author_facet	Sharma, Ravishankar Apoorva SR.
format	Theses and Dissertations
author	Apoorva SR.
author_sort	Apoorva SR.
title	Establishing trust and managing risks in IT outsourcing : best practices for communication between client and vendor.
title_short	Establishing trust and managing risks in IT outsourcing : best practices for communication between client and vendor.
title_full	Establishing trust and managing risks in IT outsourcing : best practices for communication between client and vendor.
title_fullStr	Establishing trust and managing risks in IT outsourcing : best practices for communication between client and vendor.
title_full_unstemmed	Establishing trust and managing risks in IT outsourcing : best practices for communication between client and vendor.
title_sort	establishing trust and managing risks in it outsourcing : best practices for communication between client and vendor.
publishDate	2008
url	http://hdl.handle.net/10356/1898
_version_	1681034871310385152

Establishing trust and managing risks in IT outsourcing : best practices for communication between client and vendor.

Similar Items