Establishing trust and managing risks in IT outsourcing : best practices for communication between client and vendor.
Summary: An assessment of large, multinational outsourcing projects show that many risks associated with software development outsourcing occur due to communication failures between the client and vendor. This study indicates that gaps in the information flow cause ‘information risks’, a type of ris...
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| Format: | Theses and Dissertations |
| Published: |
2008
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| Online Access: | http://hdl.handle.net/10356/1898 |
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| Institution: | Nanyang Technological University |
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