Document management system for handling public feedback

Document management system for handling public feedback

This report describes how an information management system was developed in one of the Divisions in the Building and Construction Authority (BCA), a statutory board, in Singapore. Staff members in this division handle feedback from the public on issues pertaining to the construction industry in Sing...

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Bibliographic Details
Main Author: Wai, Hui Ling
Other Authors: Khoo, Christopher Soo Guan
Format: Theses and Dissertations
Published: 2008
Subjects:
DRNTU::Library and information science::Libraries::Information organization
DRNTU::Business::Public relations
Online Access:http://hdl.handle.net/10356/2040
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Institution: Nanyang Technological University
Description
Summary:This report describes how an information management system was developed in one of the Divisions in the Building and Construction Authority (BCA), a statutory board, in Singapore. Staff members in this division handle feedback from the public on issues pertaining to the construction industry in Singapore. They have to draft letters, reports, etc, almost every day.

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