Evolving role of customer information systems and its development within the financial services industry

• Main Author: D Silva-Bryce, Anne Marinda
• Other Authors: Foo, Schubert Shou Boon
• Format: Theses and Dissertations
• Published: 2008
• Subjects: DRNTU::Business::Finance::Bank management; DRNTU::Business::Information technology::Customer relationship management systems
• Online Access: http://hdl.handle.net/10356/2127
• Institution: Nanyang Technological University

Technology's continued evolution over the decades has created an information revolution. Financial institutions face the same uncertainty that technology will increasingly influence the banking industry's development and ultimate transformation, and technology firms have come to realise that banking is one of the largest and most sophisticated markets for their products. The importance of information technology (IT) to modern banking is reflected in the growth of expenditure on computing hardware, software and communications technology. The growth of the Internet and Intranets along with accompanying networks has helped this expansion along its way.