Service quality : a case study on Hotel Re!
Service quality is recognized as a component of customer satisfaction, and thus it is a key differentiating point in the hospitality industry. This research explores service quality in the boutique hotel sector. A case study was conducted on one particular boutique hotel in Singapore. A well-esta...
Saved in:
| Main Authors: | , , |
|---|---|
| Other Authors: | |
| Format: | Final Year Project |
| Language: | English |
| Published: |
2010
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/35467 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Nanyang Technological University |
| Language: | English |