Service quality : a case study on Hotel Re!
Service quality is recognized as a component of customer satisfaction, and thus it is a key differentiating point in the hospitality industry. This research explores service quality in the boutique hotel sector. A case study was conducted on one particular boutique hotel in Singapore. A well-esta...
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Main Authors: | Chen, Yulian., Poh, Sharon Kai Wei., Sim, Kelly Hui Ling. |
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Other Authors: | Gerard Dionicio Gonzales |
Format: | Final Year Project |
Language: | English |
Published: |
2010
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Subjects: | |
Online Access: | http://hdl.handle.net/10356/35467 |
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Institution: | Nanyang Technological University |
Language: | English |
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