Service quality : a case study on Hotel Re!
Service quality is recognized as a component of customer satisfaction, and thus it is a key differentiating point in the hospitality industry. This research explores service quality in the boutique hotel sector. A case study was conducted on one particular boutique hotel in Singapore. A well-esta...
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/35467 |
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| Institution: | Nanyang Technological University |
| Language: | English |
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