Constraint-net knowledge representation scheme for customer support using natural language parsing

• Main Author: Tey, Kar Shiang.
• Other Authors: Subramanian, Krishnappa R.
• Format: Theses and Dissertations
• Published: 2008
• Subjects: DRNTU::Engineering::Computer science and engineering::Computing methodologies::Artificial intelligence; DRNTU::Engineering::Electrical and electronic engineering::Computer hardware, software and systems
• Online Access: http://hdl.handle.net/10356/3567
• Institution: Nanyang Technological University

This thesis describes a knowledge representation that integrates natural language parser (NLP) outputs in a format that facilitates case-based reasoning (CBR). A constraint net is a graph theoretic mapping of all the factors which have a bearing on the problem. This form of knowledge representation...