Service quality antecedents and their relationship with repurchase intention in the Singapore low-cost carrier market.

• Main Authors: Goh, Dian Yang., Chen, Zhenxiong., Chang, Calvin Jin Wei.
• Other Authors: Yong Oi Hing Audrey
• Format: Final Year Project
• Language: English
• Published: 2011
• Subjects: DRNTU::Business::Marketing::Consumer behavior
• Online Access: http://hdl.handle.net/10356/46353
• Institution: Nanyang Technological University

A quantitative methodology was employed in presenting LCC consumers with an extensive 38-question questionnaire, the results of which uncovered the relationship between such antecedents as the quality of in-flight meals, quality of cabin crew’s service standard, flight punctuality, service recovery...