Coffee connection : a case study on service quality

180 p.

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Bibliographic Details
Main Authors: Leong, Emily Lee Li, Lim, Mei Ling, Loh, Hui Hsien
Other Authors: Gan Lay Hong, Pauline
Format: Final Year Project
Published: 2014
Subjects:
Online Access:http://hdl.handle.net/10356/57621
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-57621
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spelling sg-ntu-dr.10356-576212023-05-19T06:24:03Z Coffee connection : a case study on service quality Leong, Emily Lee Li Lim, Mei Ling Loh, Hui Hsien Gan Lay Hong, Pauline Nanyang Business School DRNTU::Business::Marketing::Customer services 180 p. The focus of our final year project is to apply the SERVQUAL model to a food and beverage company based in Singapore. The model is used to study customers' expectations and perceptions of service quality at an organization. It will tell us if the company has been able to satisfy its customers in terms of services provided. BUSINESS 2014-04-07T10:51:10Z 2014-04-07T10:51:10Z 1997 1997 Final Year Project (FYP) http://hdl.handle.net/10356/57621 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Marketing::Customer services
spellingShingle DRNTU::Business::Marketing::Customer services
Leong, Emily Lee Li
Lim, Mei Ling
Loh, Hui Hsien
Coffee connection : a case study on service quality
description 180 p.
author2 Gan Lay Hong, Pauline
author_facet Gan Lay Hong, Pauline
Leong, Emily Lee Li
Lim, Mei Ling
Loh, Hui Hsien
format Final Year Project
author Leong, Emily Lee Li
Lim, Mei Ling
Loh, Hui Hsien
author_sort Leong, Emily Lee Li
title Coffee connection : a case study on service quality
title_short Coffee connection : a case study on service quality
title_full Coffee connection : a case study on service quality
title_fullStr Coffee connection : a case study on service quality
title_full_unstemmed Coffee connection : a case study on service quality
title_sort coffee connection : a case study on service quality
publishDate 2014
url http://hdl.handle.net/10356/57621
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