Coffee connection : a case study on service quality
180 p.
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2014
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Online Access: | http://hdl.handle.net/10356/57621 |
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sg-ntu-dr.10356-576212023-05-19T06:24:03Z Coffee connection : a case study on service quality Leong, Emily Lee Li Lim, Mei Ling Loh, Hui Hsien Gan Lay Hong, Pauline Nanyang Business School DRNTU::Business::Marketing::Customer services 180 p. The focus of our final year project is to apply the SERVQUAL model to a food and beverage company based in Singapore. The model is used to study customers' expectations and perceptions of service quality at an organization. It will tell us if the company has been able to satisfy its customers in terms of services provided. BUSINESS 2014-04-07T10:51:10Z 2014-04-07T10:51:10Z 1997 1997 Final Year Project (FYP) http://hdl.handle.net/10356/57621 Nanyang Technological University application/pdf |
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DRNTU::Business::Marketing::Customer services Leong, Emily Lee Li Lim, Mei Ling Loh, Hui Hsien Coffee connection : a case study on service quality |
description |
180 p. |
author2 |
Gan Lay Hong, Pauline |
author_facet |
Gan Lay Hong, Pauline Leong, Emily Lee Li Lim, Mei Ling Loh, Hui Hsien |
format |
Final Year Project |
author |
Leong, Emily Lee Li Lim, Mei Ling Loh, Hui Hsien |
author_sort |
Leong, Emily Lee Li |
title |
Coffee connection : a case study on service quality |
title_short |
Coffee connection : a case study on service quality |
title_full |
Coffee connection : a case study on service quality |
title_fullStr |
Coffee connection : a case study on service quality |
title_full_unstemmed |
Coffee connection : a case study on service quality |
title_sort |
coffee connection : a case study on service quality |
publishDate |
2014 |
url |
http://hdl.handle.net/10356/57621 |
_version_ |
1770567033830768640 |