Service quality in the retail banking industry

130 p.

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Bibliographic Details
Main Author: Hiu Fong May, Tan Hong Boon, Tan Li Yen
Other Authors: Lim Boon Chye
Format: Final Year Project
Published: 2014
Subjects:
Online Access:http://hdl.handle.net/10356/57683
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Institution: Nanyang Technological University