Service quality in the retail banking industry

• Main Author: Hiu Fong May, Tan Hong Boon, Tan Li Yen
• Other Authors: Lim Boon Chye
• Format: Final Year Project
• Published: 2014
• Subjects: DRNTU::Business::Marketing::Customer services
• Online Access: http://hdl.handle.net/10356/57683
• Institution: Nanyang Technological University

130 p.