Development of critical management indicators for Singapore Heart Centre
169 p.
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| Format: | Final Year Project |
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2014
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| Online Access: | http://hdl.handle.net/10356/57806 |
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| Institution: | Nanyang Technological University |
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sg-ntu-dr.10356-578062023-05-19T07:23:13Z Development of critical management indicators for Singapore Heart Centre Lim Fang Fang, Lim Kian Li, Ong Suat Ling Sharon Roger Wright Nanyang Business School DRNTU::Business 169 p. This study analyses the experiences of patients at the Singapore Heart Centre (SHC) to see if there exist any gaps between their expectations and perceptions of the quality of the service offered. The selected clinics are the SHC's Clinic A and B. BUSINESS 2014-04-07T11:01:11Z 2014-04-07T11:01:11Z 1997 1997 Final Year Project (FYP) http://hdl.handle.net/10356/57806 Nanyang Technological University application/pdf |
| institution |
Nanyang Technological University |
| building |
NTU Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NTU Library |
| collection |
DR-NTU |
| topic |
DRNTU::Business |
| spellingShingle |
DRNTU::Business Lim Fang Fang, Lim Kian Li, Ong Suat Ling Sharon Development of critical management indicators for Singapore Heart Centre |
| description |
169 p. |
| author2 |
Roger Wright |
| author_facet |
Roger Wright Lim Fang Fang, Lim Kian Li, Ong Suat Ling Sharon |
| format |
Final Year Project |
| author |
Lim Fang Fang, Lim Kian Li, Ong Suat Ling Sharon |
| author_sort |
Lim Fang Fang, Lim Kian Li, Ong Suat Ling Sharon |
| title |
Development of critical management indicators for Singapore Heart Centre |
| title_short |
Development of critical management indicators for Singapore Heart Centre |
| title_full |
Development of critical management indicators for Singapore Heart Centre |
| title_fullStr |
Development of critical management indicators for Singapore Heart Centre |
| title_full_unstemmed |
Development of critical management indicators for Singapore Heart Centre |
| title_sort |
development of critical management indicators for singapore heart centre |
| publishDate |
2014 |
| url |
http://hdl.handle.net/10356/57806 |
| _version_ |
1772828107875549184 |