Critical success factors of total quality management in Singapore.

• Main Authors: Julia Jemangin., Low, Wai Kit., Chin, Lee Kian.
• Other Authors: Hesan Ahmed Quazi
• Format: Final Year Project
• Language: English
• Published: 2013
• Subjects: DRNTU::Business::Operations management
• Online Access: http://hdl.handle.net/10356/52855
• Institution: Nanyang Technological University

Total quality management (TQM) is touted as one of the ways to either revitalize troubled businesses or to get ahead of the competition. The results that businesses have obtained from implementing TQM are impressive. However, TQM also has its share of spectacular failures. From this, we gather that...