Information needs of customer care centres managers in Singapore banking industry.

• المؤلف الرئيسي: Lim, Cheng Keong.
• مؤلفون آخرون: Foo, Schubert Shou Boon
• التنسيق: Theses and Dissertations
• منشور في: 2008
• الموضوعات: DRNTU::Business::Management::Intelligence; DRNTU::Business::Finance::Bank management; DRNTU::Business::Public relations
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/1559

This study elicits the information needs of Customer Care Centers managers in the Singapore banking industry. Specifically, it attempts to understand the roles of information needed and its significance in the Customer Care Centers; it identifies the various categories of information that are gather...