Information needs of customer care centres managers in Singapore banking industry.

• Main Author: Lim, Cheng Keong.
• Other Authors: Foo, Schubert Shou Boon
• Format: Theses and Dissertations
• Published: 2008
• Subjects: DRNTU::Business::Management::Intelligence; DRNTU::Business::Finance::Bank management; DRNTU::Business::Public relations
• Online Access: http://hdl.handle.net/10356/1559
• Institution: Nanyang Technological University

This study elicits the information needs of Customer Care Centers managers in the Singapore banking industry. Specifically, it attempts to understand the roles of information needed and its significance in the Customer Care Centers; it identifies the various categories of information that are gather...