Information needs of customer care centres managers in Singapore banking industry.

Information needs of customer care centres managers in Singapore banking industry.

This study elicits the information needs of Customer Care Centers managers in the Singapore banking industry. Specifically, it attempts to understand the roles of information needed and its significance in the Customer Care Centers; it identifies the various categories of information that are gather...

Full description

Saved in:
Bibliographic Details
Main Author: Lim, Cheng Keong.
Other Authors: Foo, Schubert Shou Boon
Format: Theses and Dissertations
Published: 2008
Subjects:
DRNTU::Business::Management::Intelligence
DRNTU::Business::Finance::Bank management
DRNTU::Business::Public relations
Online Access:http://hdl.handle.net/10356/1559
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Nanyang Technological University
Description
Summary:This study elicits the information needs of Customer Care Centers managers in the Singapore banking industry. Specifically, it attempts to understand the roles of information needed and its significance in the Customer Care Centers; it identifies the various categories of information that are gathered for their work and the actual information sources acquired and used.

Similar Items