Information needs of customer care centres managers in Singapore banking industry.

Information needs of customer care centres managers in Singapore banking industry.

This study elicits the information needs of Customer Care Centers managers in the Singapore banking industry. Specifically, it attempts to understand the roles of information needed and its significance in the Customer Care Centers; it identifies the various categories of information that are gather...

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Bibliographic Details
Main Author: Lim, Cheng Keong.
Other Authors: Foo, Schubert Shou Boon
Format: Theses and Dissertations
Published: 2008
Subjects:
DRNTU::Business::Management::Intelligence
DRNTU::Business::Finance::Bank management
DRNTU::Business::Public relations
Online Access:http://hdl.handle.net/10356/1559
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-1559
record_format dspace
spelling sg-ntu-dr.10356-15592019-12-10T13:07:23Z Information needs of customer care centres managers in Singapore banking industry. Lim, Cheng Keong. Foo, Schubert Shou Boon Wee Kim Wee School of Communication and Information DRNTU::Business::Management::Intelligence DRNTU::Business::Finance::Bank management DRNTU::Business::Public relations This study elicits the information needs of Customer Care Centers managers in the Singapore banking industry. Specifically, it attempts to understand the roles of information needed and its significance in the Customer Care Centers; it identifies the various categories of information that are gathered for their work and the actual information sources acquired and used. Master of Science (Information Studies) 2008-09-10T08:34:19Z 2008-09-10T08:34:19Z 2002 2002 Thesis http://hdl.handle.net/10356/1559 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
country Singapore
collection DR-NTU
topic DRNTU::Business::Management::Intelligence
DRNTU::Business::Finance::Bank management
DRNTU::Business::Public relations
spellingShingle DRNTU::Business::Management::Intelligence
DRNTU::Business::Finance::Bank management
DRNTU::Business::Public relations
Lim, Cheng Keong.
Information needs of customer care centres managers in Singapore banking industry.
description This study elicits the information needs of Customer Care Centers managers in the Singapore banking industry. Specifically, it attempts to understand the roles of information needed and its significance in the Customer Care Centers; it identifies the various categories of information that are gathered for their work and the actual information sources acquired and used.
author2 Foo, Schubert Shou Boon
author_facet Foo, Schubert Shou Boon
Lim, Cheng Keong.
format Theses and Dissertations
author Lim, Cheng Keong.
author_sort Lim, Cheng Keong.
title Information needs of customer care centres managers in Singapore banking industry.
title_short Information needs of customer care centres managers in Singapore banking industry.
title_full Information needs of customer care centres managers in Singapore banking industry.
title_fullStr Information needs of customer care centres managers in Singapore banking industry.
title_full_unstemmed Information needs of customer care centres managers in Singapore banking industry.
title_sort information needs of customer care centres managers in singapore banking industry.
publishDate 2008
url http://hdl.handle.net/10356/1559
_version_ 1681040269536919552

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