The great courier race : the impact of customer satisfaction on the courier industry
The courier industry has made significant progress since its introduction in the United States, when only domestic deliveries were undertaken. Today, it is difficult to talk about the courier business without discussing the international scope of its operations. DHL, UPS, TNT, and Federal Express ha...
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sg-ntu-dr.10356-593192023-05-19T05:44:57Z The great courier race : the impact of customer satisfaction on the courier industry Cheong, Shirley Mei Linn Chong, Hui Cheng Ng, Chin Chin Nanyang Business School Lee Boon Keng DRNTU::Business The courier industry has made significant progress since its introduction in the United States, when only domestic deliveries were undertaken. Today, it is difficult to talk about the courier business without discussing the international scope of its operations. DHL, UPS, TNT, and Federal Express have become household names worldwide, each promising speed and reliability. Technology soon became involved as one of the key drivers in the industry, with many courier companies boasting complex track-and trace systems, and computerised order processing and materials handling. BUSINESS 2014-04-30T12:05:33Z 2014-04-30T12:05:33Z 1995 1995 Final Year Project (FYP) http://hdl.handle.net/10356/59319 en Nanyang Technological University 123 p. application/pdf |
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NTU Library |
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Asia |
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Singapore Singapore |
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English |
| topic |
DRNTU::Business |
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DRNTU::Business Cheong, Shirley Mei Linn Chong, Hui Cheng Ng, Chin Chin The great courier race : the impact of customer satisfaction on the courier industry |
| description |
The courier industry has made significant progress since its introduction in the United States, when only domestic deliveries were undertaken. Today, it is difficult to talk about the courier business without discussing the international scope of its operations. DHL, UPS, TNT, and Federal Express have become household names worldwide, each promising speed and reliability. Technology soon became involved as one of the key drivers in the industry, with many courier companies boasting complex track-and trace systems, and computerised order processing and materials handling. |
| author2 |
Nanyang Business School |
| author_facet |
Nanyang Business School Cheong, Shirley Mei Linn Chong, Hui Cheng Ng, Chin Chin |
| format |
Final Year Project |
| author |
Cheong, Shirley Mei Linn Chong, Hui Cheng Ng, Chin Chin |
| author_sort |
Cheong, Shirley Mei Linn |
| title |
The great courier race : the impact of customer satisfaction on the courier industry |
| title_short |
The great courier race : the impact of customer satisfaction on the courier industry |
| title_full |
The great courier race : the impact of customer satisfaction on the courier industry |
| title_fullStr |
The great courier race : the impact of customer satisfaction on the courier industry |
| title_full_unstemmed |
The great courier race : the impact of customer satisfaction on the courier industry |
| title_sort |
great courier race : the impact of customer satisfaction on the courier industry |
| publishDate |
2014 |
| url |
http://hdl.handle.net/10356/59319 |
| _version_ |
1770564353697775616 |