The great courier race : the impact of customer satisfaction on the courier industry

• Main Authors: Cheong, Shirley Mei Linn, Chong, Hui Cheng, Ng, Chin Chin
• Other Authors: Nanyang Business School
• Format: Final Year Project
• Language: English
• Published: 2014
• Subjects: DRNTU::Business
• Online Access: http://hdl.handle.net/10356/59319
• Institution: Nanyang Technological University

The courier industry has made significant progress since its introduction in the United States, when only domestic deliveries were undertaken. Today, it is difficult to talk about the courier business without discussing the international scope of its operations. DHL, UPS, TNT, and Federal Express ha...