Mobile apps and coproduction: investigating the performance of municipal public service delivery
Current literature on 311 systems focuses mostly on citizen participation, with little empirical research on the performances of the municipal governments. This study aims to empirically investigate the effect of different 311 reporting channels on Boston public agencies’ performances in case resolu...
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| Format: | Final Year Project |
| Language: | English |
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Nanyang Technological University
2017
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| Online Access: | http://hdl.handle.net/10356/72313 |
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| Institution: | Nanyang Technological University |
| Language: | English |