Mobile apps and coproduction: investigating the performance of municipal public service delivery

Current literature on 311 systems focuses mostly on citizen participation, with little empirical research on the performances of the municipal governments. This study aims to empirically investigate the effect of different 311 reporting channels on Boston public agencies’ performances in case resolu...

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Bibliographic Details
Main Author: Teo, Kenneth Kang Sheng
Other Authors: Wang Jue
Format: Final Year Project
Language:English
Published: Nanyang Technological University 2017
Subjects:
Online Access:http://hdl.handle.net/10356/72313
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Institution: Nanyang Technological University
Language: English
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