Mobile apps and coproduction: investigating the performance of municipal public service delivery

• المؤلف الرئيسي: Teo, Kenneth Kang Sheng
• مؤلفون آخرون: Wang Jue
• التنسيق: Final Year Project
• اللغة: English
• منشور في: Nanyang Technological University 2017
• الموضوعات: DRNTU::Social sciences
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/72313
• المؤسسة: Nanyang Technological University

Current literature on 311 systems focuses mostly on citizen participation, with little empirical research on the performances of the municipal governments. This study aims to empirically investigate the effect of different 311 reporting channels on Boston public agencies’ performances in case resolu...