A great way to fly, should we ask why? : How organisational culture influences the performance of work in Singapore airlines

• Main Authors: Soh, Pek Hua, Ng, Sebastian Jing Xian, Siew, Gerard Hao Sheng
• Other Authors: Ye Junjia
• Format: Final Year Project
• Language: English
• Published: 2019
• Subjects: DRNTU::Social sciences::Sociology::Culture; DRNTU::Social sciences::Sociology::Social control
• Online Access: http://hdl.handle.net/10356/78812
• Institution: Nanyang Technological University

This study is an exploratory piece focusing on how organisational culture influences the performance of work in SIA. In this vein, the research question is addressed by two theses - Thesis #1: Artifacts and Espoused values are the foundation by which shared tacit assumption are constructed and these assumptions mainly manifests itself along gender and seniority lines, and Thesis #2: The influence of organisational culture on actions differ between seniority; with culture playing a direct effect of prescribing solutions replicated by junior crew, and culture acting as a tool kit of resources that enables individual actions of senior crew. The research question is answered through a qualitative study using 15 in-depth interviews with current and ex-cabin crew-members of Singapore Airlines. Findings suggest that the extent to which organisational culture influences the performance of work is largely shaped by structural factors such as gender, seniority, and experience.