In search of patterns among travellers' hotel ratings in TripAdvisor

In search of patterns among travellers' hotel ratings in TripAdvisor

This paper sheds light on ways travellers’ rating patterns in the hotel review website TripAdvisor differ between independent and chain hotels. To delve deeper, travellers were classified according to their profiles, namely, business, couple, family, friend and solo. Besides, hotels straddled across...

Full description

Saved in:
Bibliographic Details
Main Authors: Banerjee, Snehasish, Chua, Alton Yeow Kuan
Other Authors: Wee Kim Wee School of Communication and Information
Format: Article
Language:English
Published: 2015
Subjects:
User-generated ratings
E-tourism
Web 2.0
Travellers’ profiles
Geographical regions
Independent hotels
Chain hotels
Online Access:https://hdl.handle.net/10356/80837
http://hdl.handle.net/10220/38864
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Nanyang Technological University
Language: English

Internet

https://hdl.handle.net/10356/80837
http://hdl.handle.net/10220/38864

Similar Items