In search of patterns among travellers' hotel ratings in TripAdvisor

• Main Authors: Banerjee, Snehasish, Chua, Alton Yeow Kuan
• Other Authors: Wee Kim Wee School of Communication and Information
• Format: Article
• Language: English
• Published: 2015
• Subjects: User-generated ratings; E-tourism; Web 2.0; Travellers’ profiles; Geographical regions; Independent hotels; Chain hotels
• Online Access: https://hdl.handle.net/10356/80837; http://hdl.handle.net/10220/38864
• Institution: Nanyang Technological University

This paper sheds light on ways travellers’ rating patterns in the hotel review website TripAdvisor differ between independent and chain hotels. To delve deeper, travellers were classified according to their profiles, namely, business, couple, family, friend and solo. Besides, hotels straddled across...