In search of patterns among travellers' hotel ratings in TripAdvisor
This paper sheds light on ways travellers’ rating patterns in the hotel review website TripAdvisor differ between independent and chain hotels. To delve deeper, travellers were classified according to their profiles, namely, business, couple, family, friend and solo. Besides, hotels straddled across...
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Main Authors: | Banerjee, Snehasish, Chua, Alton Yeow Kuan |
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Other Authors: | Wee Kim Wee School of Communication and Information |
Format: | Article |
Language: | English |
Published: |
2015
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Subjects: | |
Online Access: | https://hdl.handle.net/10356/80837 http://hdl.handle.net/10220/38864 |
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Institution: | Nanyang Technological University |
Language: | English |
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