Is it Better to Give or Receive? The Role of Help in Buffering the Depleting Effects of Surface Acting

• Main Authors: Lin, Katrina, Ilies, Remus, Uy, Marilyn A.
• Other Authors: Nanyang Business School
• Format: Article
• Language: English
• Published: 2016
• Subjects: emotional exhaustion; surface acting
• Online Access: https://hdl.handle.net/10356/81145; http://hdl.handle.net/10220/40842
• Institution: Nanyang Technological University

The resource depleting effect of surface acting is well established. Yet we know less about the pervasiveness of this depleting effect and what employees can do at work to replenish their resources. Drawing on conservation of resources theory and the ecological congruence model, we examine the exten...