Consumers' participation in co-creating last-mile logistics : from a discordant value formation perspective

• Main Author: Wang, Xueqin
• Other Authors: Teo Chee Chong
• Format: Thesis-Doctor of Philosophy
• Language: English
• Published: Nanyang Technological University 2018
• Subjects: DRNTU::Engineering::Civil engineering
• Online Access: https://hdl.handle.net/10356/82591; http://hdl.handle.net/10220/46533
• Institution: Nanyang Technological University

With the proliferation of B2C e-commerce and the advancement in service technologies, logistics service providers (LSPs) are increasingly offering innovative solutions that invite end-consumers’ participation. As embodied within the concept of value cocreation (VCC), consumers contribute their resou...