Comparison of service quality between a small bank and a large bank

This project compares a small bank (Keppel TatLee) with a big bank (DBS) in terms of the quality of service provided. Various aspects of service quality were explored and taken into account when carrying out the comparison.

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Bibliographic Details
Main Authors:	Chai, Cherry Ching Chen, Lim, Fung Fung, Singh, Rajpal
Other Authors:	Gerrard, Philip
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Accounting::Banks and banking
Online Access:	http://hdl.handle.net/10356/8338
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

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spelling	sg-ntu-dr.10356-83382023-05-19T05:44:55Z Comparison of service quality between a small bank and a large bank Chai, Cherry Ching Chen Lim, Fung Fung Singh, Rajpal Gerrard, Philip Nanyang Business School DRNTU::Business::Accounting::Banks and banking This project compares a small bank (Keppel TatLee) with a big bank (DBS) in terms of the quality of service provided. Various aspects of service quality were explored and taken into account when carrying out the comparison. 2008-09-24T07:20:00Z 2008-09-24T07:20:00Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8338 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Accounting::Banks and banking
spellingShingle	DRNTU::Business::Accounting::Banks and banking Chai, Cherry Ching Chen Lim, Fung Fung Singh, Rajpal Comparison of service quality between a small bank and a large bank
description	This project compares a small bank (Keppel TatLee) with a big bank (DBS) in terms of the quality of service provided. Various aspects of service quality were explored and taken into account when carrying out the comparison.
author2	Gerrard, Philip
author_facet	Gerrard, Philip Chai, Cherry Ching Chen Lim, Fung Fung Singh, Rajpal
format	Final Year Project
author	Chai, Cherry Ching Chen Lim, Fung Fung Singh, Rajpal
author_sort	Chai, Cherry Ching Chen
title	Comparison of service quality between a small bank and a large bank
title_short	Comparison of service quality between a small bank and a large bank
title_full	Comparison of service quality between a small bank and a large bank
title_fullStr	Comparison of service quality between a small bank and a large bank
title_full_unstemmed	Comparison of service quality between a small bank and a large bank
title_sort	comparison of service quality between a small bank and a large bank
publishDate	2008
url	http://hdl.handle.net/10356/8338
_version_	1770564889981485056

Comparison of service quality between a small bank and a large bank

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