Comparison of service quality between a small bank and a large bank
This project compares a small bank (Keppel TatLee) with a big bank (DBS) in terms of the quality of service provided. Various aspects of service quality were explored and taken into account when carrying out the comparison.
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Main Authors: | Chai, Cherry Ching Chen, Lim, Fung Fung, Singh, Rajpal |
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Other Authors: | Gerrard, Philip |
Format: | Final Year Project |
Published: |
2008
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Subjects: | |
Online Access: | http://hdl.handle.net/10356/8338 |
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Institution: | Nanyang Technological University |
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