Analysis of customer satisfaction with traditional, electronic and Internet banking.

The main objective of this research is to analyze the level of customer satisfaction with the three forms of banking, namely Traditional, Electronic and Internet, and to access if the satisfaction of the service attributes can be used to explain the satisfaction of the services.

Saved in:

Bibliographic Details
Main Authors:	Goh, Flora Pei Yin., Lin, Qing Hua., Ong, Ai Ling.
Other Authors:	Chen, Shaoxiang
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Finance::Electronic banking
Online Access:	http://hdl.handle.net/10356/8420
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-8420
record_format	dspace
spelling	sg-ntu-dr.10356-84202023-05-19T06:16:17Z Analysis of customer satisfaction with traditional, electronic and Internet banking. Goh, Flora Pei Yin. Lin, Qing Hua. Ong, Ai Ling. Chen, Shaoxiang Nanyang Business School DRNTU::Business::Finance::Electronic banking The main objective of this research is to analyze the level of customer satisfaction with the three forms of banking, namely Traditional, Electronic and Internet, and to access if the satisfaction of the service attributes can be used to explain the satisfaction of the services. 2008-09-24T07:21:09Z 2008-09-24T07:21:09Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8420 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Finance::Electronic banking
spellingShingle	DRNTU::Business::Finance::Electronic banking Goh, Flora Pei Yin. Lin, Qing Hua. Ong, Ai Ling. Analysis of customer satisfaction with traditional, electronic and Internet banking.
description	The main objective of this research is to analyze the level of customer satisfaction with the three forms of banking, namely Traditional, Electronic and Internet, and to access if the satisfaction of the service attributes can be used to explain the satisfaction of the services.
author2	Chen, Shaoxiang
author_facet	Chen, Shaoxiang Goh, Flora Pei Yin. Lin, Qing Hua. Ong, Ai Ling.
format	Final Year Project
author	Goh, Flora Pei Yin. Lin, Qing Hua. Ong, Ai Ling.
author_sort	Goh, Flora Pei Yin.
title	Analysis of customer satisfaction with traditional, electronic and Internet banking.
title_short	Analysis of customer satisfaction with traditional, electronic and Internet banking.
title_full	Analysis of customer satisfaction with traditional, electronic and Internet banking.
title_fullStr	Analysis of customer satisfaction with traditional, electronic and Internet banking.
title_full_unstemmed	Analysis of customer satisfaction with traditional, electronic and Internet banking.
title_sort	analysis of customer satisfaction with traditional, electronic and internet banking.
publishDate	2008
url	http://hdl.handle.net/10356/8420
_version_	1770567276511100928

Analysis of customer satisfaction with traditional, electronic and Internet banking.

Similar Items