A study on Singapore's Internet banking users using the SERVQUAL research model and the technology acceptance model.

• Main Authors: Cheong, Dean Beng Sheng., Tan, Janine Jia Min., Liswanty, Betty.
• Other Authors: Tung, Lai Lai
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Finance::Electronic banking
• Online Access: http://hdl.handle.net/10356/8437
• Institution: Nanyang Technological University

This study aims to give us an insight of the underlying factors that affect post-adoption intentions to use Internet Banking services (includes continued usage, increased usage and spreading positive word-of-mouth) through two validated models - Perceived SERVQUAL and the Technology Acceptance Model...