A study on Singapore's Internet banking users using the SERVQUAL research model and the technology acceptance model.

A study on Singapore's Internet banking users using the SERVQUAL research model and the technology acceptance model.

This study aims to give us an insight of the underlying factors that affect post-adoption intentions to use Internet Banking services (includes continued usage, increased usage and spreading positive word-of-mouth) through two validated models - Perceived SERVQUAL and the Technology Acceptance Model...

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Bibliographic Details
Main Authors: Cheong, Dean Beng Sheng., Tan, Janine Jia Min., Liswanty, Betty.
Other Authors: Tung, Lai Lai
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Finance::Electronic banking
Online Access:http://hdl.handle.net/10356/8437
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Institution: Nanyang Technological University
Description
Summary:This study aims to give us an insight of the underlying factors that affect post-adoption intentions to use Internet Banking services (includes continued usage, increased usage and spreading positive word-of-mouth) through two validated models - Perceived SERVQUAL and the Technology Acceptance Model (TAM).

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