A study on Singapore's Internet banking users using the SERVQUAL research model and the technology acceptance model.

A study on Singapore's Internet banking users using the SERVQUAL research model and the technology acceptance model.

This study aims to give us an insight of the underlying factors that affect post-adoption intentions to use Internet Banking services (includes continued usage, increased usage and spreading positive word-of-mouth) through two validated models - Perceived SERVQUAL and the Technology Acceptance Model...

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Main Authors: Cheong, Dean Beng Sheng., Tan, Janine Jia Min., Liswanty, Betty.
Other Authors: Tung, Lai Lai
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Finance::Electronic banking
Online Access:http://hdl.handle.net/10356/8437
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-8437
record_format dspace
spelling sg-ntu-dr.10356-84372023-05-19T06:16:12Z A study on Singapore's Internet banking users using the SERVQUAL research model and the technology acceptance model. Cheong, Dean Beng Sheng. Tan, Janine Jia Min. Liswanty, Betty. Tung, Lai Lai Nanyang Business School DRNTU::Business::Finance::Electronic banking This study aims to give us an insight of the underlying factors that affect post-adoption intentions to use Internet Banking services (includes continued usage, increased usage and spreading positive word-of-mouth) through two validated models - Perceived SERVQUAL and the Technology Acceptance Model (TAM). 2008-09-24T07:21:19Z 2008-09-24T07:21:19Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8437 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Finance::Electronic banking
spellingShingle DRNTU::Business::Finance::Electronic banking
Cheong, Dean Beng Sheng.
Tan, Janine Jia Min.
Liswanty, Betty.
A study on Singapore's Internet banking users using the SERVQUAL research model and the technology acceptance model.
description This study aims to give us an insight of the underlying factors that affect post-adoption intentions to use Internet Banking services (includes continued usage, increased usage and spreading positive word-of-mouth) through two validated models - Perceived SERVQUAL and the Technology Acceptance Model (TAM).
author2 Tung, Lai Lai
author_facet Tung, Lai Lai
Cheong, Dean Beng Sheng.
Tan, Janine Jia Min.
Liswanty, Betty.
format Final Year Project
author Cheong, Dean Beng Sheng.
Tan, Janine Jia Min.
Liswanty, Betty.
author_sort Cheong, Dean Beng Sheng.
title A study on Singapore's Internet banking users using the SERVQUAL research model and the technology acceptance model.
title_short A study on Singapore's Internet banking users using the SERVQUAL research model and the technology acceptance model.
title_full A study on Singapore's Internet banking users using the SERVQUAL research model and the technology acceptance model.
title_fullStr A study on Singapore's Internet banking users using the SERVQUAL research model and the technology acceptance model.
title_full_unstemmed A study on Singapore's Internet banking users using the SERVQUAL research model and the technology acceptance model.
title_sort study on singapore's internet banking users using the servqual research model and the technology acceptance model.
publishDate 2008
url http://hdl.handle.net/10356/8437
_version_ 1770565808326443008

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